Shipping & Returns

Shipping Overview

We offer free shipping of online purchases of $100 or more within the contiguous U.S. No code needed.

We offer shipping of online purchases to the U.S., Canada, India, Australia, New
Zealand, Japan, Taiwan, Hong Kong and Singapore addresses only. The customer is responsible for all taxes and import duties, taxes and brokerage fees (if any). These fees may be charged to you when your package reaches the Canadian border (these fees are not included in the shipping that we charge you).

If you have further questions about international shipments, please email us at

*Please note that we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be be processed the following business day. Orders will not ship over the weekend.

Return and Exchange Policy:

You may return any unopened or gently used Shop Hawaiian Village product within 30 days of purchase by contacting us at We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective.

When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. Upon our acceptance of your return, we will refund the price you paid for the product to the original method of payment. Your original shipping and handling charges will not be refunded.

If you prefer to exchange the returned product for a different product of equal or lesser value, please specify the desired product by name, size and item number. The exchanged product will then be sent to the same address as the original shipment at your expense.

Damaged or Defective Products Policy:

When your order arrives, please inspect the package for any damage or defects. Please anticipate natural wear on your outer package. However, if your product arrives damaged or defective, please contact us at Simply provide your order number, a description of the damage or defect, your email address and phone number. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. We will provide you with return instructions at our expense. If, after examining the product, we confirm that it is damaged or defective, we will issue a refund for the price you paid to the original method of payment. Your original shipping and handling charges will not be refunded. However, replacement items for damaged or defective products will be shipped to you free of charge.

For further assistance please contact Or call LATHER INC. 626-397-9050, Lather Inc. 117 E Colorado Blvd Suite 300.